1. Website Use
This site is intended for individuals over the age of 18 who wish to browse and purchase our products. By placing an order, you confirm that you have the legal capacity to enter into a contract.
2. Product and Price Information
All products are displayed with descriptive content and reference images. Slight variations in color, texture, or size may occur due to manufacturing processes or screen settings. We reserve the right to modify prices, products, or promotions without prior notice.
3. Shipping and Delivery
We offer direct delivery using our in-house logistics team to the following counties in Florida: Miami-Dade, Monroe, Broward, Collier, Palm Beach, Hendry, and Lee.
Deliveries to all other locations in the United States are handled by third-party shipping carriers.
Estimated delivery times are provided during the checkout process and may vary depending on location.
Customers are responsible for providing a valid delivery address and ensuring someone is available to receive the order. In the case of returns due to incorrect addresses or absence, additional shipping fees may apply.
4. Returns and Exchanges
We accept returns only for manufacturing defects or damage during shipping.
Claims must be made within 7 days of receiving the product.
Returns are not accepted for misuse, improper installation, or customer’s change of mind after the product has been opened.
To initiate a return or exchange, please contact us at lacasanuevastore@gmail.com.
5. Payment Methods
We accept payments via credit/debit card, PayPal, and other secure methods shown at checkout. All transactions are processed securely using certified encrypted platforms.
6. Product Warranty
All products come with a limited 3-month warranty for manufacturing defects from the date of purchase. The warranty does not cover misuse, damage from impacts, exposure to extreme humidity, or improper installation.
7. Customer Support
For any questions, complaints, or support inquiries, please contact us:
📧 Email: lacasanuevastore@gmail.com
📱 WhatsApp: +1 786 899 8179
🕒 Business hours: Monday to Friday, 10:00 a.m. to 6:00 p.m. (EST)
Saturday, 10:00 a.m. to 5:00 p.m. (EST)
8. Data Privacy
At LA Casa Nueva, we are committed to protecting your personal data.
Information provided during the purchase process is used solely for operational and customer service purposes.
For more details, refer to our [Privacy Policy].
9. Limitation of Liability
LA Casa Nueva shall not be held responsible for:
- Damage caused by improper use of the products.
- Delivery delays caused by third parties (shipping companies, payment gateways).
- Technical issues on the website that are beyond our control.
10. Modifications to Terms
We reserve the right to update or change these Terms and Conditions at any time.
We recommend checking this section periodically.
11. Legal Jurisdiction
This site and its use are governed by the laws of the State of Florida, United States, and any disputes shall be resolved in its competent courts.